How to manage an infectious illness at Berghutte

Feeling unwell?
If you develop even mild symptoms of any infectious illness such as COVID-19, cold, influenza, diarrhoea, nausea or vomiting whilst staying at the Lodge you should immediately:
  • Self-isolate by remaining in your bedroom with the door closed.
  • Contact the Manager on 0475 825 291 to advise you are unwell.
  • Make plans to vacate the Lodge as soon as possible, eg if you become unwell in the evening, leave first thing the next morning.
  • If you are too unwell to travel home, contact the Lodge Managers who may be able support you in finding alternative accommodation.
 
Before leaving the Lodge:
  • Only leave your room in case of emergency or if you have the prior approval of the Lodge Managers. If you leave your room, you must wash or sanitise your hands, wear disposable gloves* and a clean and disposable face mask* that covers your nose and mouth and physically distance yourself from others.
  • If necessary, the Lodge Managers may assist in packing up your belongings located outside of your room or let you know a suitable time for you to do this.
  • Practice good hand hygiene by regularly washing your hands with soap and water or hand sanitiser.
  • Any deliveries are to be left outside your closed door. Do not open the door until the delivery person has left, the corridor is empty and you are wearing a face mask that covers your nose and mouth.
  • Wear a face mask* in your room if you have family/friends staying in the same room.
  • Open windows if possible/safe to maximise fresh air and natural ventilation.
  • If possible, the Lodge Managers may be able to relocate family / friends to another room.
  • If you need medical advice, you should call your GP, Healthdirect for non-urgent medical advice (24 hours x 7 days) on 1800 022 222.  If symptoms become severe call Triple Zero (000) immediately.
  • Check with the Managers as you may be eligible for a refund for part of your booking if you can provide a medical certificate or evidence of a positive COVID-19 test (refer to Terms and Conditions of Booking).
What if I am a household or close contact of a person with an infectious illness?  
Family and friends staying in the same room or anyone who may be considered a close contact should:
  • MONITOR for symptoms.
  • MASKS - wear a face mask* in all communal areas of the Lodge; this is a Berghutte requirement for close contacts aged 12 years and over.
  • DISTANCE - stay 1.5 metres away from other people and sit separately from others when eating and drinking in communal areas.
 
What should I do when travelling home or to alternative accommodation?
  • Map the most direct route and identify safe rest break areas before you leave.
  • Wear a face mask inside the car if there are other people in the car with you.
  • Wear a face mask if/when you need to take a break.
  • Sanitise your hands before you get in and out of the vehicle.
 
Questions? Contact the Lodge Managers, your GP or Healthdirect on 1800 022 222
 
Notes / References: